Refund policy
At East Coast Nursery, we want your shopping experience to be as smooth and straightforward as possible. If something isn’t quite right, you can return your order using the process below.
Returns Policy
If you’re not completely satisfied with your purchase, you can return your order within 30 days of receiving it for a refund.
Conditions
Items must be:
- Unused and unassembled
- In original packaging
- In a resalable condition
- Accompanied by proof of purchase or order details
- East Coast Nursery mattresses cannot be returned if they have been unwrapped or removed from their sealed hygiene bag, unless faulty. If your mattress is faulty, please contact our customer service team with images.
- Furniture & Cots must be unbuilt. Built items will be rejected.
How to Start a Return
You can start your return or refund by logging into your East Coast Nursery account.
Once submitted, follow the on-screen instructions to complete your return request.
If approved, you will receive return instructions and a link to our Evri returns portal.
Return Shipping Costs
Unless your item is faulty or damaged:
- £3.50 per parcel via Evri
- £15.50 per box for large furniture collections
Faulty or damaged items: return shipping is free.
Refunds
- Items are inspected within approximately 10 working days of receipt
- Approved refunds are processed within 3–5 working days after inspection
- Refunds are issued to your original payment method
Faulty or Damaged Items
Please contact us within 14 days of delivery:
Please include:
- Order number
- Description of the issue
- Clear photos of the item and packaging
Order Cancellation
Orders can be cancelled before dispatch only. Once an order has been processed or shipped, it cannot be cancelled and must be returned instead.
Return Address
East Coast Nursery
Shentonfield Road
Sharston Industrial Estate
Wythenshawe
Greater Manchester
M22 4RW
United Kingdom