These terms will apply to any contract between us for the sale of products to you. You should read these terms and conditions carefully before ordering products via our website or from our customer care team. We reserve the right to change these terms and conditions from time to time. The latest terms and conditions will be displayed on our website and we advise you to read though them each time that you use our site.
Please note that by clicking”Agree” button, you are confirming that you have read, understood and accept our Terms and Conditions of Sale or placing an order over the phone with our customer service team you are agreeing to be bound by these terms. Unfortunately, you will be unable to order products from us if you refuse to accept these terms and conditions.
Thank you for using the trendybaby.co.uk web site. At trendybaby.co.uk we aim to provide quality products, product knowledge and outstanding customer service to all our customers. Here are the conditions of sale, so that you are aware of all the important details before you place your order, please ensure you have read and agree with them before you order from us. We provide products and services through our web site which are provided on the basis of these terms and conditions. In return for using and benefiting from our web site you agree to provide true, accurate and current information about yourself where required.
We have taken great care to check all specifications; weight, colours, descriptions, sizes etc. However, our suppliers reserve the right to alter specifications and make improvements to their products without notice. Therefore all details are to be taken as approximate. Please be aware that colours can appear different on the computer than in reality, this can be caused by your computer settings. We would always recommend that you inspect the product before you buy.
You may choose to purchase goods from us by adding your product selection to your shopping cart. By pressing the “Order Now” button, you are submitting to us a binding offer to purchase the goods in your shopping cart. Items charged at 20% VAT, unless a travel system, where it is 5%. You may review and amend your order and you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted. You will receive an Order Confirmation from us via email which will be sent to the email address of the account holder. This Order Confirmation email acknowledges that we have received you order but does not constitute our acceptance of the order.
We will take payment to ensure that you have sufficient funds in your account. All order are subject to acceptance by us. We confirm such acceptance to you by sending you a Shipping Confirmation by email when the goods are dispatched. The contract between us will only be formed when we send you the Shipping Confirmation, and the contract will only relate to those products detailed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order until the shipping of such products has been confirmed in a separate Shipping Confirmation.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced, although we would expect such instances to be rare. In such cases, we may contact you to inform you of the correct price and you will be given the option to cancel or continue with your order. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Shipping Confirmation, if the pricing error is obvious and unmistakeable and could have reasonable been recognised by you as a mis-pricing.
The price you pay is the price displayed on this website at the time we receive your order. If prices increase or decrease after you have ordered and paid there will be no alteration to the price.
If an item includes a free element, it is the value of the item which reduces the overall cost price, unless you are purchasing a travel system, where the the material and seat units and any accessories in the package are also free.
Payment methods are as follows:
PayPal payments can be taken online using the secure VBV and Master Card Secure Code technologies. Please be aware that we do not accept American Express Credit Cards.
We can only deliver to your Paypal confirmed address, if your Paypal address is unconfirmed or incomplete then unfortunately we will have to cancel your order and refund you your money.
Delivery Times and Charges
We operate a 24 hour (Monday to Friday, not Saturday, Sunday or Bank Holiday) courier service which means you should normally receive your product the next working day if you order before 12 noon. Smaller items will be sent with the Post Office by Recorded delivery, UKmail or by Myhermes and these will take 2-3 days. Once your product has left us we have no control of the delivery date. Please ensure that there will be someone to accept the delivery. In some cases due to circumstances beyond our control delivery can take longer that we state. Delivery times are our best estimate and do not form part of a contract.
Please check the delivery time when ordering as a few products may take 7-10 working days, these will be shown on the product page.
Some more remote areas of Scotland and Northern Ireland delivery might takes 2 to 4 days to arrive and may incur an additional postage charge. We would notify you of this before dispatching your order.
PLEASE NOTE (on larger items): Unfortunately due to our carriers we cannot deliver large items to all areas. This may apply to Highland and Island, Channel Islands and Northern Island. In the unlikely event that we can not deliver to you, we will inform you.
All deliveries must be signed for as (UNCHECKED), if they are not we are unable to replace any damage caused by the carrier.
We will send products out in accordance with the time scale above, if you wish to trace your product please contact us.
In the event that you are not in at the delivery address when the courier attempts to deliver, the driver may leave a card with instructions to call the depot, which must be responded to as soon as possible. You can arrange to collect your parcel from the couriers local depot (you must take I.D. with you). The parcel will be kept at the depot for a maximum of five days before it is returned to Trendybaby.co.uk. If it is returned to us we may sign it in on your behalf. If you are not able to receive the goods you will be liable for the courier charges incurred if it is returned to us (£15) and East Coast Nursery Ltd will require payment for any charges that they have incurred prior to re-posting.
Posting and Packaging
We operate a recycling policy and frequently re-use original packaging to ship brands or products that are different to those that appear on the original box. If you receive a package that has a different brand or product on the box other than you are expecting, please open the box to determine if the product is correct. Additionally, we will occasionally pack smaller items in with larger items – please double check the contents of the box. Opening your order does not affect any returns.
All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full.
Taking Delivery of your order
All shortages and damages must be reported to us in by e-mail within 5 working days.
You MUST check your order upon receipt of delivery to ensure all items ordered have been received in their correct colours, quantities and condition. We will only accept errors in picking within 5 days of receipt of the goods. For this reason, it is imperative that all orders are checked when they arrive, as mistakes cannot be rectified later. Also claims for goods damaged in transit must be brought to our attention within 3 days of receipt of them. We will not consider claims for damaged goods not reported within this time.
To discuss the delivery of your order, please send an email to [email protected] (please include your order number in the email). We aim to respond to your enquiry within 48 hours of receipt (Monday -Friday).
Cancellations
As an Internet Consumer you have the right to cancel your order within 14 days of receiving the goods, thus giving you time to inspect and consider your purchase. After 14 days it will be deemed that the goods have been inspected and are of satisfactory quality. Your cancellation notice must be received in writing via e-mail and your order number or the date of purchase must be quoted so that we can identify your order promptly. You must take reasonable care of the product and its packaging whilst it is in your possession. The product must be in its original packaging and taped with clear tape and in a saleable condition (i.e unused), please DO NOT write directly on the box, it must be returned at the expense of the consumer. Your payment for the products will then be refunded as soon as possibe (at the latest within 14 working days). Shipping costs on return orders are non refundable.
Please enclose a note with your name, order number and the reason for the return.
Please return to the following address:
East Coast Nursery Ltd
Online Returns
Robertson House
North Walsham, Norfolk
NR28 0BX
Warranty and Refunds
In the unlikely event you incur a problem with the product we have supplied, please contact us on 01692 403461 immediately by phone or e-mail (see Contact Page). You will be required to provide a copy of your receipt, please note that proof of a payment is not sufficient. Our suppliers will not repair any item without a copy of your receipt (for security reason we do not keep your details on file).
If it is decided that the goods need to be returned for inspection, this will be at the purchaser’s expense. Normally, products are sent to our suppliers for inspection and if it is found that a manufacturing fault exists this will be rectified at our (or our supplier’s) expense. At all times, we consider our supplier’s decision in relation to complaints as final, as they have more experience in these matters than ourselves. In the event that a fault develops which is not due to a manufacturing fault, the cost of repair and transport will be at the purchaser’s expense. We reserve the right to send spares for minor faults, we will require any faulty part to be returned prior to replacement parts being sent.
As soon as it has been agreed for you to send the product back to us, please send it back in the original packaging or a very substantial box. Can you also include your name, order number and contact details and a description of the fault.
Please return to the following address:
East Coast Nursery Ltd
Online Returns
Robertson House,
North Walsham, Norfolk,
NR28 0BX
Marketing
From time to time we may email you regards promotions we are offering. If you do not wish to be included on our email list, please contact us. Your email address will not be pass on to any thrid party, however we may email regarding products on our sister sites.
Privacy
We are well aware that consumers are often concerned about their details being supplied to third parties and we would confirm that on no occasion will this occur. We hold on file purely the minimum details required to make transactions and provide relevant details to credit / debit card companies (banks) and our transport companies as per their trading conditions. We do not pass details of our customers to any other party. Details of customers are kept on secure files and include name, address, contact phone number etc. and possibly credit or debit card details. These are kept for the minimum time required by law. We may from time to time send e-mails to our customers to promote our special offers, it you do not wish to be on the list please contact us. For our customer’s convenience, cookies are used on this site.
All products ordered and delivery costs (if applicable) must be paid for in full (and authorized) prior to goods being dispatched. If there is a problem with processing your payment we will contact you as soon as possible.
